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Privacy Policy

Our policy was last updated on February 5, 2008

Charter First respects the privacy of their clients and the users of their website and has instituted the policies and practices described below to ensure that your personal information is handled in a responsible manner. Charter First's online privacy policy describes the types of personal information they may collect from you when you visit their website, how they use this information, and whether or not they share it with third parties or our affiliated companies. The information on this website and Charter First's privacy policy are subject to change from time to time. Any material changes to Charter First's privacy policy and practices will be reflected on this page so that you can be aware of what information they collect and how they are using and/or disclosing it. By using Charter First's website, you consent to the collection and use of this information by Charter First.

What information does Charter First collect?
Charter First collects data in the following ways:

* Through information you provide to our representatives at our physical Charter First location

* Through the Charter First website

* Through phone, mail and fax interactions, or paper registrations that you submit to Charter First

Charter First may collect and store two types of information: "personal information" and "technical information."
Personal information tells Charter First who you are such as (but not limited to) your name, gender, email address, telephone number, date of birth or age, any personal preferences you choose to provide, transaction details such flight requests or plans, and an assigned password to protect your privacy.
Technical information is information that Charter First collects automatically whenever you interact with this website such as your IP address, the type of computer you use, and the Web browser you use. An IP address is a number assigned to your computer when you connect to the Internet. Each time you visit this site, Charter First’s Web server may automatically recognize and collect this information. Technical information also includes "cookies" and "Web beacons".

A "cookie" is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. Among other things, cookies provide a means for Charter First to keep track of your online patterns and preferences. By understanding which areas of the site you visit, cookies allow Charter First to present information, products and services that are of personal interest. A cookie will not allow Charter First to learn any personal information (such as your real name and address) that you have not otherwise disclosed. Most browsers are initially set up to accept cookies. You can change your browser so that it will not automatically accept cookies. However, if you do so, it is possible that some portions of the site may not function as intended.

Charter First may associate technical information with your personal information. In the event of such association, such technical information will be considered personal information.
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How does Charter First use this information?
Charter First uses this information to:
* Respond to your inquiries
* Enhance and personalize your experience, both on the Charter First website and with Charter First business services
* Communicate with you for marketing and promotional purposes via targeted postal pieces, phone messages, or personalized emails
* Improve the effectiveness of the Charter First website and business activities
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How can you access your information?
Currently, you may request access to or request to edit the information that you provide online by contacting Charter First.
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How does Charter First protect your information?
Charter First strives to maintain the reliability and accuracy of the personal data you submit to them and that they store in their databases. Charter First also strives to protect the privacy and security of their databases. Accordingly, they have put certain security measures in place to protect the loss, misuse and alteration of the information under their control. Although Charter First cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, they do their best to prevent such unfortunate occurrences and notify their users of any events impacting their personal information.
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Does Charter First disclose your information to others?
Except as described in this privacy policy, Charter First does not sell, rent, or trade with third parties any personal information you provide to them online or at their physical location, nor do they share such information with third parties. Charter First may disclose personal information about you to third parties who provide services to them and who agree to maintain the confidentiality of such information in accordance with their privacy policy (or more stringent policies) and use the information only in connection with the services they provide. These third parties may provide a variety of services to Charter First including, without limitation, assisting them in fulfilling your transactions and customer service inquiries, updating your customer information record in their database, deploying their promotional offers to you, or fulfilling your request to unsubscribe from their mailing lists. Charter First does not authorize those third parties to make any other use of your information.

Charter First may also use and/or disclose to others information about your demographics and use of their website in a manner that does not reveal your identity.

Charter First may also disclose personal information in special cases when they have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) their rights or property, other users of their website, or anyone else who could be harmed by such activities.

Charter First may also disclose personal information when they reasonably believe that the law requires it.
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Can I unsubscribe?
Charter First honors every request to unsubscribe from receipt of emails and will do its best to remove all personal data from their databases within thirty (30) days of receiving any requests to do so.
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How does Charter First protect a child's privacy?
The Charter First site is a general audience website. Charter First does not intentionally collect personally identifiable information from children under the age of thirteen (13). If Charter First becomes aware that they have collected personally identifiable information from a user of the site who is under the age of 13, they will remove that child's personal information from their files.
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Does have links to other websites?
While you are using the Charter First website, you may be linked or directed to other third party sites outside of the website that are beyond Charter First’s control. Each of these third parties may have a privacy policy different from Charter First. For example, you might click on a link or banner ad that will take you off the website. These links and banners may take you to sites of advertisers, sponsors, and service providers. Please review the privacy policies of these sites. Charter First is not responsible for any actions or policies of such third parties and they make no representations or warranties as to the content of those websites.
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Contact Information
Charter First welcomes your comments regarding this privacy policy. You can provide your comments by Contacting Charter First through mail, email, or by phone and stating your request.

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